Orders are processed on the same or next weekday (Monday-Friday 8-17, excluding holidays).
We use DPD delivery services for our online shop. You will be informed about the status of your delivery via DPD shipment tracking system and you can easily adjust the time and place of delivery and change it according to your wishes.
If you are not at home, DPD, as well as other couriers, will leave a message that the parcel will be delivered again or can be picked up at the parcel centre. The parcels are temporarily stored for about 7 days before they are returned to us. Unfortunately, we will have to charge you for the additional costs of the return shipment (in case of unavailability).
Your order will be processed as quickly as possible. The processing time is between 3-14 working days.
We deliver to Germany and Austria. stadtecken sends goods to customers using courier service DPD as standard. Larger and bulky pieces of furniture will be delivered by a forwarding agent.
For delivery within Germany we charge a flat rate of 5.00 EUR per order. From an order value of 59.00 EUR we deliver free of charge within Germany.
In case of withdrawal, you will have to bear the direct cost of returning the goods that can be sent by parcel post. For parcel deliveries to Austria we charge a flat rate of 5.00 EUR per parcel and delivery. There is an additional charge of 20.00 EUR for bulky goods and an additional charge of 40.00 EUR for shipping with a forwarding agent.
Express delivery (only for Germany):
In urgent cases, we offer shipping via DPD Express (only within Germany). This shipping method is available for orders weighing up to 5kg. Express delivery costs €14.90.