Cancellation policy

(1) Sample withdrawal form

If you wish to withdraw from the contract, please send this sample withdrawal form to:

Bartosz Kistela

Menninghauser Str. 21

D-42859 Remscheid

e-mail: info@stadtecken-design.de

(2) Right of withdrawal

You have 14 calendar days to exercise your right to withdraw from the contract without giving a reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not a carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us

Bartosz Kistela

Menninghauser Str. 21

D-42859 Remscheid

e-mail: info@stadtecken-design.de

Phone: +49 (0)176 74733035

by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not required. You can also electronically fill in and submit the withdrawal form, If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such a withdrawal. To meet the cancellation deadline, it is sufficient to send your notice of cancellation before the cancellation period expires.

(3) Consequences of withdrawal

In the event of withdrawal, we will refund to you all payments received from you, including delivery charges (apart from any additional costs resulting from the fact that you have chosen a different method of delivery than the cheapest standard delivery offered by us) immediately and at the latest within the maximum period of fourteen days as from receipt of your notice of cancellation. We use the same means of payment for this refund as the one used by you in your original transaction, unless we have expressly agreed another means with you. Under no circumstances will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You are to return or hand back the goods immediately, and in any case no later than fourteen days from the date on which you notified us of your cancellation of this contract, to Bartosz Kistela, Menninghauser Str. 21, D-42859 Remscheid. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen days period. You shall bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

(4) Personalised products

Personalised products are produced entirely according to customer specifications. For this reason, the customer has no legal right to withdraw or return our products in accordance with § 312d par. 4 No. 1 BGB.